Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your PayServ subscription at any time by submitting a cancellation request via your account dashboard or by emailing billing@payserv.com.

Cancellations take effect at the end of your current billing period. Your access to the platform will remain active until the end of the period for which you have already paid.

2. Refund Eligibility

PayServ subscription fees are generally non-refundable. Refunds may be granted at PayServ's sole discretion in the following circumstances: (a) a documented platform outage exceeding 99.9% SLA downtime thresholds during the billing period; (b) a billing error resulting in an overcharge; or (c) cancellation within 14 days of initial subscription commencement (new accounts only).

Usage-based transaction fees that have already been incurred are non-refundable in all circumstances.

3. How to Request a Refund

To request a refund, email billing@payserv.com with: your account name and registered email; the invoice number in question; a description of the reason for your refund request; and any supporting documentation.

Refund requests must be submitted within 30 days of the relevant invoice date. Requests submitted after this period will not be considered.

Approved refunds will be processed to the original payment method within 5–10 business days.

4. Trial & Sandbox Accounts

Sandbox and trial accounts are provided free of charge and are not subject to refund considerations. Trial accounts that convert to paid subscriptions are subject to the standard refund policy from the date of conversion.

5. Downgrade & Plan Changes

You may downgrade your subscription plan at any time. Downgrade changes take effect at the start of your next billing period. Credits or refunds will not be issued for mid-cycle downgrades.

Upgrades take effect immediately and are billed on a pro-rata basis for the remainder of the current billing period.

6. Contact

For billing enquiries or refund requests, contact: billing@payserv.com. Our billing team operates Monday to Friday, 9am–6pm UTC.